Terms and Conditions
All orders are subject to the following terms and conditions of sale. Terms are 1% 10 days, net 30 days, 2% per month service charge. All prices shown are list F.O.B. factory, Hialeah, Florida.
Make sure your order is complete. To avoid delay the following information must be shown on the order:
1. Model and pertinent information relating to the model (KW, Volts, etc.)
2. List of accessories
3. Special instructions if required
Acknowledgements are sent immediately after each order is placed. It is the customers’ responsibility to check the acknowledgement for accuracy and notify Warren in writing of any discrepancies.
Standard shipments are 4 to 6 weeks with estimated ship date shown on the order acknowledgement. Orders may extend beyond the estimated ship date depending on the availability of component parts and seasonal workload. Please advise at the time of order if the required ship date is critical. We reserve the right to ship earlier than the estimated ship date. All shipments will be made best way unless otherwise specified. Minimum order: $50.00.
(Holidays Are Excluded)
3 Business Day Shipment – Add 40% to total list price for premium time. Shipments will be made within 3 business days of the date of entry. Stock line heaters are shipped in 3 business days at no additional charge.
One Week Shipment – Add 25% to total list price for premium time. Shipments will be made within 1 week of the date of order.
Two Week Shipment – Add 20% to total list price for premium time. Shipments will be made within 2 weeks of the date of order.
Three Week Shipment – Add 15% to total list price for premium time. Shipments will be made within 3 weeks of the date of order.
* Orders entered after 12 Noon are dated for the following day.
Rush shipments may be delayed and premiums still will be charged where special accessories or controls such as mercury contactors, SCR’s, transducers, step controllers, etc. are required, or when heaters are not picked up on time by the freight carrier. Extra premium charges will be required for non-standard parts.
CANCELLATIONS AND CONDITIONS
Cancelled orders MUST be confirmed via mail or email and are subject to a cancellation charge. Verbal orders, changes, or instructions will not be binding on Warren in any way.
Shipments should be inspected at time of receipt and any damages noted on the bill of lading. The consignee must make claims to the freight company.
Warren must authorize all returned goods. Please contact Warren Customer Service Department to receive a “Returned Goods Authorization” number, which must be shown on the bill of lading or the shipment will not be accepted. Do not return any units without the RGA number. All units are custom manufactured and cannot be restocked. Credit will be given for salvage value of the electrical components only, less removal and restocking labor charges.
Any field repairs, modifications, troubleshooting, and expenses incurred here from are solely the responsibility of the purchaser unless written authorization is obtained from the factory. No “back charges” or costs to Warren will be honored unless Warren issues a predetermined work authorization agreement.